Previously ConnectedUpdated 2 months ago

Watch not pairing with the phone/app

If your watch does not connect to your phone, the cause is often a previous pairing record, an incomplete setup, or missing permissions on the phone. Ensuring a clean connection process is essential for proper syncing and functionality. 

Follow the appropriate steps below to re-establish pairing successfully:

1. Open the ArgomTech Select App > Device tab > scroll to the end > tap Unbind Watch.

2. On your phone, go to BT settings and Forget/Remove the watch model under paired devices.

3. On the watch, go to Settings > Factory Reset and complete the reset (the Argom logo confirms success).

4. Uninstall the ArgomTech Select App from your phone, then reinstall it from the app store.

5. Open the reinstalled app > Device > Add Device and follow the on-screen instructions to re-pair.

6. Confirm the pairing on the watch screen when prompted.

Important permissions (accept all during pairing):

• Location access — required for BT scanning and syncing.
• BT access — connects your phone to the watch.
• Notification access — enables alerts on the watch.
• Background activity — keeps syncing running.

Should the situation remain unresolved after following these steps, please contact our Customer Service team for dedicated assistance.