If the display turns on but does not react to touch, the watch may be temporarily frozen or experiencing a system interruption. In most cases, this can be resolved with a simple reset or by clearing any temporary software conflicts. Follow the steps

If the display turns on but does not react to touch, the watch may be temporarily frozen or experiencing a system interruption. In most cases, this can be resolved with a simple reset or by clearing any temporary software conflicts.&#xA0;Follow the steps below in order to restore normal functionality.1. Charge the watch for at least 2&#x2013;3 hours.2. Locate the crown button on the right side of the watch. If your model has two buttons, use the upper one. If it has three buttons, use the middle one.3. Press and hold the crown button for more than 10 seconds to force a restart. Keep holding until the Argom logo appears.4. If the logo does not appear, repeat the previous step (hold the side button again for over 10 seconds).&#xA0;Once the restart is complete, unbind &amp; re-pair the watch:1. Open the ArgomTech Select App, go to the Device tab, scroll to the bottom and tap Unbind Watch.2. On your phone, open BT settings and Forget/Remove the watch model.3. On the watch, go to Settings &gt; Factory Reset and complete the reset (you&#x2019;ll see the Argom logo at completion).4. Uninstall the ArgomTech Select App from your phone and reinstall it from the app store.5. Open the app, go to Device &gt; Add Device, and follow the on-screen steps to re-pair the watch.6. When prompted, confirm the pairing on the watch screen.Detailed setup videos: Visit our YouTube channel (@argomtechofficial1329) and find &#x201C;How to Set Up Your Watch&#x201D; for your model, then follow the step-by-step instructions.&#xA0;Should the situation remain unresolved after following these steps, please contact our Customer Service team for dedicated assistance.

Touch screen not responding (watch unresponsive/frozen), but display is OK

If the screen shows broken lines, distorted pixels, or remains completely black, it may indicate either a temporary system malfunction or physical damage to the display. Begin by attempting a forced factory reset to rule out a software-related cause

If the screen shows broken lines, distorted pixels, or remains completely black, it may indicate either a temporary system malfunction or physical damage to the display.Begin by attempting a forced factory reset to rule out a software-related cause before considering repair or replacement options.Forced factory reset:1. Charge the watch for at least 2&#x2013;3 hours.2. Locate the crown button on the right side. If the model has two buttons, use the upper one; if three, use the middle one.3. Press and hold the crown button for more than 10 seconds to force a restart, keeping it pressed until the Argom logo appears.4. If the logo does not appear, try again by holding the same button for another 10 seconds.After completing these steps, check the display. If broken lines or pixelation remain, the watch may require further evaluation. Please contact our Customer Service team for next steps.&#xA0;Important Warranty Note:Warranty claims are reviewed for eligibility under our warranty policy and cover manufacturer&#x2019;s defects; eligibility must be confirmed before approval.Should the situation remain unresolved after following these steps, please contact our Customer Service team for dedicated assistance.

Display is damaged — broken lines, pixelation, or black screen

Contact us at support@argom.com

Business Hours:
Monday: 08:00 AM to 10:00 PM
Tuesday: 07:30 AM to 10:00 PM
Wednesday: 07:30 AM to 10:00 PM
Thursday: 07:30 AM to 09:00 PM
Friday: 09:00 AM to 06:00 PM
Weekends: 09:00 AM to 06:00 PM

ArgomTech

Display & Touch Screen

SkeiWatch Inquiries

Need a Replacement Charger for Your SkeiWatch?

Battery draining faster than expected / Lasting less than a day

Battery life expectations & tips

Watch is not Charging

Watch Does Not Turn On

Battery & Charging

First-Time Connection

Previously Connected

Watch paired, but not syncing data properly

Watch constantly shows “Device Detached” during sensor readings

Connection & Sync Troubleshooting

Initial setup and permissions

Not receiving notifications / stopped receiving / only some apps send alerts

Notifications arrive, but the watch does not sound or vibrate

Cannot reply to notifications from the watch

Notifications & Alerts

Cannot make or receive calls

Cannot hear the caller on the watch after answering

Watch not ringing on incoming calls

BT Calling & Sound

GPS route missing / signal not working properly

Sleep monitoring not detected

Automatically measure Blood oxygen, and/or stress

Watch auto-restarts repeatedly

App not working properly / Which app should I use?

Remote Camera not working

How to perform a forced factory reset

How to perform a factory reset

Broken glass or other physical defects

Replacing straps / buying additional

Inaccurate measurements (steps, calories, distance, heart rate, blood pressure, blood oxygen, etc.)

GeoTrack Smart Tag

YouTube

YouTube Channel